Smart meter sagas

Sep. 13th, 2017 02:32 pm
[personal profile] swaldman
Scottish Power - through their subcontractors Actavo - wanted me to have a smart meter. They sent me a letter offering this, and asked me to call Actavo to arrange an appointment.

I did that. Actavo said that they couldn't do it because the meter was too high up (it's above a door).

Scottish Power kept on texting me, roughly once a week, asking why I hadn't contacted them (I had).

Eventually I contacted Actavo again to make the texts stop. This time they said they could do it. They arranged an appointment, saying an engineer would be there between 12pm and 4pm.

On the day, emptied the cupboard with the gas meter, waited in, and nobody showed. At 4:30pm I called them and they apologised profusely, offered me £30, and made a new appointment for the same times another day, saying that they had noted on the system that I had been let down and that it would definitely happen the next time. I put everything back in the cupboard.

The next appointment came, but no engineer did. At 4:10pm I called, and they said he was on his way and would be there in ~15 minutes.
He turned up at 5:15pm. He apologised and said that as he was meant to finish at 5 there was no way he could do the job, but he would have a look at the system and make sure it was possible. It was. He went away. I made another appointment. Realising that the problem is that the engineers are booked to be busy all through the day with no contingency[1] - so the last appointment is often missed - I booked a morning. I put everything back in the cupboard again.

On the third attempt the engineer did show up! He speedily removed my old meters and installed new ones, and then discovered that Scottish Power's comms system was down, and so was unable to commission them. He assured me that somebody would phone me to arrange a short appointment for commissioning.

So now, instead of my old dumbmeters, I have two new dumbmeters, which do exactly the same job as the old ones but with more blinkenlights. It's been two weeks since the last visit, and I have received no call about commissioning.

At this point I've given up being proactive. If they want my meter to be smart, they'll need to do something about it.


[1] Actavo have presumably decided that paying £30 compensation for missed appointments and allowing no contingency works out better for them than allowing time for things to go wrong. Sure, it pisses off Scottish Power's customers, but they're not Actavo's customers, so why should Actavo care?

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